PLATFORM FOR NGO'S AND THE PUBLIC SECTOR

Public institutions and NGOs are faced with the enormous pressure of adapting to new digital requirements. As they receive a large number of requests, inquiries and information that contains personal and sensitive data. It is of utmost importance that public institutions and NGOs have established processes for managing documents and emails according to the official standards. WorkPoint assists in enhancing knowledge-sharing and allowing the organisation to quickly retrieve and find information on a case, project, customer and much more, making public institutions and NGOs more adaptable to digital changes.

INTRODUCTION TO WORKPOINT

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AN OVERVIEW OF PERSONAL INFORMATION, DOCUMENTS, EMAILS, PROJECTS AND CASES

The WorkPoint platform supports public institutions and NGO in systemising critical-business processes on SharePoint Online and Office 365 for ECM, GDPR and Project management, that allows them to work more efficiently in collaboration across the organisation.

WorkPoint Ensures:

  • Processes for GDPR Compliance
  • ECM for document and email management
  • Retrieve all information on members or citizens
  • Automatic systemising of data and information
  • Flexible platform for new requirements and regulations

DIGITAL PLATFORM FOR PROCESS-HEAVY AND REGULATED SECTOR

Over the last couple of years, the public sector has undergone a significant digital transformation. This is especially due to the everchanging needs from their environment, as vital industries such as health, government and education are highly influenced by regulations and an increasing need for service and digital usability among citizens, customers and employees. We are currently experience the development of smarter cities as focus is on creating omni-channel citizen engagement that provides unique security and service for its users.

However, the public sector is often known for a more bureaucratically approach as communication, projects and cases must be managed according to specific set of rules and regulations. The Microsoft Cloud technology with dynamic cloud-based platforms such as SharePoint Online and Office 365 can create an efficient way of empowering and motivating employees with great digital tools and processes and driving strongly towards their objective of proving better service and conditions for their citizens.

This enhances public institutions as modern, secure and digital communities, which is an essential and necessary step for public organisation in creating a positive and successful digital transformation.

CLOUD-BASED KNOWLEDGE-SHARING AND CASE MANAGEMENT

To lighten the burden of heavy and paper-based processes, WorkPoint offers an intelligent foundation that supports case, document and email management. By implementing pre-defined business solutions atop of SharePoint Online and Office 365, public institutions are ensured a cloud-based knowledge-sharing platform that can integrated without any economical or time-consuming risks as the solutions do not require any special development or coding.

The result is a high and uniform quality in all cases and projects, that lightens the execution of routine tasks as well as ensuring compliance with predefined procedures. With WorkPoint, case workers are provided with a complete overview of all ongoing cases with stage management, which will guide employees though the overall case progress and assist in achieving a simple and common user-interface.

In combination with WorkPoint Express, knowledge-sharing becomes an integrated part of the daily activities. Users can instantly start to share documents, attachments, cases, projects across the organisation allowing employees to work in stronger and more interactive collaborations. WorkPoint Express is an Office 365 plugin that allows users to work in SharePoint Online directly from their Office 365 programs as Word, Excel, PowerPoint and Outlook.

CORRECT COMPLIANCE WITH GDPR AND NATIONAL ARCHIVES

For the public sector, it’s important to advance behind old processes and out-dated systems as they looking to improve data security in order to respond to new digital initiatives.

With the entrance of GDPR and increasing focus on protecting personal data information, the public sector is in need of a system that ensures organisations in avoiding sharing sensitive information regarding citizens or employees. By setting up a secure access control, organisation can control which users have authorization and access to use and share specific information. Combined with WorkPoint’s strict data discipline, organisations are ensured all business processes are set up for being managed with correct journalisation, categorization and classification of data and information.

Another unique feature, WorkPoint offers an archiving software system for extracting data to National Archives. Public Institutions are in many countries obliged to hand in content for the National Archives, however many of the organisations often face complex and costly procedures when delivering this content. Converting, extracting and retrieving data is comprehensive task, which requires a high degree of both technical and legal knowledge.

With WorkPoint Archiving you get a software that ensures your data and documentation is in safe hands. We provide with professional consulting and management of the entire process from retrieval over conversion to final delivery. Ensuring that your organisation is always on time with archiving deadlines and requirements.

ADVANCED ECM PLATFORM FOR NGO-ENTERPRISE

A unique solution based on a combination of advanced ECM/ESDH and Intranet for the Danish Red Cross